Fraud Response Network
Victim Guides
Practical, calm guidance for immediate steps, reporting, record keeping and understanding what may happen next.
Guidance is general and does not replace advice from your bank, a qualified legal professional or an official authority. If a transfer was recent, contact your provider promptly.
01Provider contactContacting your bank after fraudInformation that may help when asking a bank or payment provider for support.02ReportingHow to report suspected financial fraudPrepare a factual account and use official reporting routes for your location.03Digital assetsKeeping records of a crypto transactionKey public identifiers and account information to preserve after a crypto-related loss.04Record keepingPreserving messages and payment detailsA clear record can make later conversations with providers and authorities easier.05Due diligenceQuestions to ask about an online investment platformA cautious checklist for assessing an unfamiliar investment service.06Protect yourselfRecognising a recovery scamWarning signs when someone offers to retrieve money lost to fraud.07Account securitySecuring accounts after a fraud incidentSteps to reduce the risk of further access or misuse.08SupportSupporting someone affected by fraudPractical ways to help without blame or pressure.09Understanding scopeWhat a fraud case assessment can and cannot answerA plain-language explanation of the purpose and limits of an initial assessment.10Immediate actionWhat to do after a recent transferPractical first steps after money has just been sent.11Recognise patternsWhen a relationship becomes an investment pitchHow trust-building can be combined with financial pressure.12Coordinating supportWorking with a lawyer or financial providerHow to organise information when several organisations may be involved.