Victim guide · Record keeping
Preserving messages and payment details
A clear record can make later conversations with providers and authorities easier.
Published 24 September 2026 · Prepared by Fraud Response Network
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Keep original records
Save transaction confirmations, statements, wallet addresses, platform account details, emails, messages and relevant web addresses. Preserve originals where possible and make a separate working copy.
Build a simple timeline
Write down dates, times, amounts and what was said or promised. Mark estimates as estimates and distinguish what you directly observed from what someone else told you.
Store information safely
Use a secure device and avoid sharing sensitive material with people who contacted you unexpectedly. The FRN website has no evidence upload or case-storage facility.
If you have just transferred money, contact your bank or payment provider through its official channel as soon as possible. No recovery outcome can be guaranteed.
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Worried about a payment you’ve made? Speak with us.
Share a few key details so the team can review your request.
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Your details have been sent to Fraud Response Network for review.
If you sent money in the last 24 hours, contact your bank or payment provider now using its official contact details.
Immediate steps for a recent transferNo recovery result can be promised. FRN is not a bank, regulator, law firm or police service.
