Victim guide · Provider contact
Contacting your bank after fraud
Information that may help when asking a bank or payment provider for support.
Published 24 September 2026 · Prepared by Fraud Response Network
Speak with us
Use a trusted route
Call using the number on your card or statement, or use the provider’s official app or website. Avoid links and numbers supplied by an unexpected caller.
Explain the payment clearly
Give the date, amount, payment method and recipient details. Say why you believe it relates to fraud and ask whether any stop, recall, dispute or account-security process is available.
Record what happens
Ask for a reference and note the advice given. Options and time limits vary by payment type, provider and country; a request does not guarantee reimbursement.
If you have just transferred money, contact your bank or payment provider through its official channel as soon as possible. No recovery outcome can be guaranteed.
Talk to an Expert
Worried about a payment you’ve made? Speak with us.
Share a few key details so the team can review your request.
Your request has been received.
Your details have been sent to Fraud Response Network for review.
If you sent money in the last 24 hours, contact your bank or payment provider now using its official contact details.
Immediate steps for a recent transferNo recovery result can be promised. FRN is not a bank, regulator, law firm or police service.