Expert article · Victim response
Communicating with people affected by fraud
Clear and respectful explanations can support informed decisions.
Published 24 September 2026 · Prepared by Fraud Response Network
Avoid blame
Fraud often relies on deliberate deception. Communication should describe events without suggesting that the person caused the fraud by being careless.
Use plain language
Explain technical terms, uncertainty, fees and limitations. Give people time to consider choices and verify claims independently.
Protect against repeat approaches
Warn about unexpected recovery offers and requests for access credentials or upfront release payments.
Author: Fraud Response Network